Psychologists tell us the reason we don’t listen when others are talking is because the human mind can think ten times faster than the simple process of listening. Therefore while others are explaining something, instead of patiently paying attention, our mind is instinctively rushing ahead to what we think we understand. Based on our own experience and paradigm we conclude that we know the conclusion before the other person finishes their comments. We are often significantly off the mark. The result – another offended employee or a negative attitude reinforced.  

Stephen Covey’s wise advice in his Seven Habits of Highly Effective People to “Seek First To Understand, Then To Be Understood,” can become your most effective management tool.  Whether on the branch floor or at home with your family; in the company cafeteria or with friends, listen to what other people are saying.   When the urge to jump in arises, restrain yourself.  You’ll not only learn a great deal, you will gain the respect of everyone you are with. There is no greater accolade for a manager than for the word to spread that, “he/she listens to what I have to say.” Employees are far more willing to go along with decisions they may not personally agree with if they have been heard out.